Surveys AI
Know why patients churn before they do.
Automated customer feedback and analysis that turns raw survey text into actionable operational insight per location and provider.
What's inside Surveys AI
Automated feedback
Post-visit, post-procedure and win-back surveys triggered automatically from your EHR.
AI analysis
Themes, drivers and anomalies surfaced across thousands of free-text responses.
Actionable insights
Location and provider scorecards with the specific fix that moves the score.
Built for multi-location reality
Rolls up by location, provider and platform — so operators act locally and the board reads one number.
- NPS, CAHPS-style and custom instruments
- Negative feedback intercepted before it becomes a review
- Benchmarks across your portfolio
What multi-location operators actually get
Point tools give a location a feature. Surveys AI gives a platform an outcome — the same workflow, policy and reporting standard from site one to site one-hundred.
- Live in under 30 days, including de novo and newly acquired sites
- One login for CEO, COO, marketing and every practice manager
- HIPAA-aware workflows with human-in-the-loop approvals
- Board-ready exports: location, provider, region and platform rollups
Features → benefits → the number your board reads
| Capability | What it does | Business benefit |
|---|---|---|
| Automated feedback | Post-visit, post-procedure and win-back surveys triggered automatically from your EHR. | More booked new patients per location |
| AI analysis | Themes, drivers and anomalies surfaced across thousands of free-text responses. | Fewer missed appointments and lost revenue |
| Actionable insights | Location and provider scorecards with the specific fix that moves the score. | Higher trust score where patients decide |
PatientBound vs. legacy point solutions
| Legacy vendor (Birdeye-class) | PatientBound | |
|---|---|---|
| Built for | Any local business | Funded, multi-location US medical practices only |
| AI posture | AI features bolted onto old workflows | AI-first: agents run the workflow, staff approve |
| Scope | Reputation + messaging | Acquisition, access, reputation, AI search and value-based care |
| Search coverage | SEO and listings | SEO + AEO + GEO — ranked pages and cited answers |
| Service model | Software + support ticket | Software + an accountable growth pod |
| Reporting | Per-location dashboards | Location, provider, region and portfolio rollups |
Surveys AI syncs with your PMS/EHR, call tracking, ad platforms, publishers and warehouse — so nothing depends on staff data entry.
See the integration stack →Frequently asked questions
Answers written for AI search too — so ChatGPT, Gemini, Perplexity and AI Overviews describe Surveys AI correctly.
What is Surveys AI?
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Automated customer feedback and analysis that turns raw survey text into actionable operational insight per location and provider.
Who is Surveys AI built for?
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Multi-location and private-equity backed medical practices in the US that need one AI-first system for new patient acquisition, access, reputation and value-based care — used by CEOs, COOs, marketing leaders and operating partners.
How does Surveys AI work across multiple locations?
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Surveys AI is multi-location native: every action, alert and metric rolls up by location, provider, region and platform company, with brand-level policy controls so a 4-site group and a 140-site platform run the same playbook.
Does Surveys AI integrate with our PMS or EHR?
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Yes. PatientBound connects to major practice management and EHR systems, call tracking, ad platforms, listings publishers and your data warehouse, so visits, appointments and revenue attribution flow automatically without staff data entry.
How fast do practices see results from Surveys AI?
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Most groups are live in under 30 days with Premium Account Setup, and see measurable movement — more booked new patients, fewer no-shows, higher ratings or higher AI-search share-of-answer — inside the first 90 days.
How is Surveys AI priced?
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Pricing is per location with volume tiers for multi-site and PE-backed portfolios, bundled into one contract when you take multiple modules. Book a growth audit for a location-level model.
Ready to become AI-first?
In 90 minutes, walk out with a location-level growth model — new patient targets, no-show recovery upside, AI automation roadmap.