PatientBound™ Enterprise Growth Maturity Assessment

Grade your enterprise. Get your Growth Index™.

9 domains. Every location. One executive score. The PatientBound assessment evaluates your ability to attract, convert, engage, retain and reactivate patients across every channel and every stage of the journey.

Executive purpose

Identifies operational bottlenecks, patient access gaps, reputation risks, AI opportunities and growth constraints — enterprise-wide.

The 9 domains

What we measure.

01Domain

Enterprise Visibility & Market Presence

Executive KPI: Can patients find every location, provider, and service line at the moment of intent?

  • Location Listing Governance — GBP completeness, NAP, duplicates, healthcare directories, provider-level visibility.
  • Enterprise Citation Management across industry, local, specialty association directories.
  • AI Search Visibility across ChatGPT, Gemini, Perplexity and Google AI Overviews — brand, physician and specialty share of voice.
02Domain

Reputation Intelligence & Consumer Trust

Executive KPI: Which locations are strengthening enterprise trust — and which are eroding it?

  • Enterprise-wide review volume, velocity, response rate and distribution by location and provider.
  • Sentiment intelligence: access delays, wait times, scheduling, staff, clinical, billing, communication.
  • Competitive benchmarking — local, regional and enterprise.
03Domain

Digital Front Door Maturity

Executive KPI: How much demand is lost before a patient schedules care?

  • Website experience — mobile, speed, accessibility, navigation, location finder.
  • Patient conversion — scheduling, online booking, CTA placement, provider search, referral pathways.
  • Conversational engagement — live chat, AI chat, SMS, patient messaging, after-hours.
04Domain

Multi-Location Patient Experience Management

Executive KPI: Are patients receiving the same experience across every location?

  • Survey deployment, NPS, feedback collection, escalation workflows.
  • Experience variance — highest-performing vs. lowest-performing locations, service-line and provider variation.
  • Enterprise benchmarking — consumer, service and brand consistency.
05Domain

Patient Access Excellence

Executive KPI: How much patient demand is lost due to access barriers?

  • Call answering, missed-call recovery, appointment availability, scheduling friction, referral conversion, onboarding.
  • AI-powered access readiness — AI call agents, scheduling, patient service, FAQ, referral coordination.
06Domain

Revenue Enablement & Patient Financial Experience

Executive KPI: How effectively does the organization remove financial friction from the patient journey?

  • Eligibility and benefits verification, prior authorization workflows.
  • Cost transparency, patient payments, digital payment adoption, payment plan accessibility.
07Domain

Enterprise AI Readiness

Executive KPI: Where can AI create measurable growth and operational efficiency gains?

  • AI Marketing — content generation, review response automation, reputation and visibility monitoring.
  • AI Access — call, scheduling and messaging automation.
  • AI Patient Engagement — reminders, follow-up, education, care navigation.
08Domain

Value-Based Care & Population Health Maturity

Executive KPI: How effectively is the organization managing patient outcomes beyond the visit?

  • Care gap management — preventive outreach, AWV completion, chronic condition monitoring, risk stratification.
  • Transitions of care — discharge follow-up, readmission prevention, referral coordination.
  • Longitudinal engagement — pre/post-visit, surgical journey, medication adherence.
09Domain

Location Performance Intelligence

Executive KPI: Which locations represent the greatest growth opportunity?

  • Per-location scores: Reputation, Review Response, Search Visibility, Conversion, Patient Experience, Access, AI Readiness.
  • Enterprise benchmarking and opportunity ranking.
Executive deliverables

Six artifacts your board will actually read.

01

Enterprise Growth Score

Overall maturity across all 9 domains.

02

Revenue Leakage Report

Where patients — and dollars — are being lost.

03

Location Benchmark Report

Best-performing and underperforming locations.

04

AI Opportunity Roadmap

High-impact automation opportunities, ranked.

05

90-Day Growth Action Plan

Prioritized by revenue, experience, ops and ease.

06

Enterprise Growth Index™

A single executive score representing your readiness to compete in the AI-driven healthcare marketplace.

About the assessment

What does the assessment measure?

Your growth maturity across nine domains — from demand generation and access to reputation, AI search, data and value-based care — scored against multi-location peers.

How long does it take?

About 10 minutes, and you get a scored report with the highest-impact gaps ranked by expected new-patient upside.

Is it free?

Yes, and there is no obligation. Most groups use the report internally before deciding whether to book a growth audit.

Who should complete it?

A CEO, COO, marketing leader or operating partner with visibility across locations.

While you wait, competitors are booking your patients.

Get your Enterprise Growth Index™.

30-day assessment. Board-ready report. Zero commitment beyond the audit.