One AI-first platform for every location you own.
Nine modules, four AI agents and one managed pod on a single data layer — built for funded, multi-location medical groups tired of stitching together seven vendors.
Connected to your systems of record
Your EHR, PMS and booking stack — already integrated.
Build your stack
Nine modules. Move them around.
Start with one, switch on the rest as you add locations. Everything shares the same data, brand voice and reporting.
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AI Front Desk
An AI voice and chat agent that answers every call, checks insurance and books straight into the schedule — nights, weekends and overflow included.
Demand Generation
Location-aware paid media, provider bios and specialty pages engineered around schedule capacity, not vanity traffic.
AI Recall & Retention
Automated recall, reactivation and no-show recovery across SMS, voice and email — every empty slot chased before it goes cold.
Patient Experience
Post-visit surveys, NPS and provider-level experience monitoring with escalation workflows before a bad visit becomes a bad review.
AI Reputation
Review generation, AI responses in your brand voice, 200+ site monitoring and listings governance for every location and provider.
AI Search Visibility
Get found and recommended in Google, AI Overviews, ChatGPT, Gemini and Perplexity — tracked prompt by prompt, market by market.
AI Care Gaps & VBC
AWV scheduling, HEDIS gap outreach and transitions-of-care follow-up so quality bonuses actually land on the P&L.
Enterprise Intelligence
Location-level revenue attribution, CAC → LTV mapping, payer mix and a board-ready monthly report your CFO can defend.
Managed Growth Pod
Strategist, media buyer, content lead and AI ops engineer accountable to your growth model — software plus the people to run it.
AI that does the work
Four agents on staff, no headcount added.
Not a chatbot bolted onto a marketing suite. Each agent owns a workflow end to end, works inside your PMS, and hands anything clinical to a human with full audit history.
Aria — Front Desk agent
Answers, qualifies, verifies benefits and books. Escalates anything clinical to a human within one ring.
Rex — Recall agent
Works overdue recall lists and cancellations continuously, refilling tomorrow's schedule overnight.
Nova — Reputation agent
Requests, replies and reports on reviews across 200+ sites in one governed brand voice.
Sage — Care gap agent
Identifies open quality gaps and drives outreach to close them before the measurement year ends.
See the platform on your own numbers.
A 90-minute working session with your location data — new patient targets, no-show upside and an AI rollout plan you can take to the board.
Benefits, in operator terms
What each capability is worth on the P&L
Every module maps to a line a CEO, COO or operating partner already tracks — not a marketing metric nobody underwrites.
| Capability | Operating outcome |
|---|---|
| AI Front Desk | Captured calls → booked appointments, no added front-desk FTEs |
| Demand Generation | Lower cost per acquired patient with location-level attribution |
| AI Recall | Fewer no-shows and reactivated patients filling open chairs |
| Patient Experience | Higher retention and fewer negative reviews per provider |
| AI Reputation | Rating lift that raises map-pack and directory conversion |
| AI Search Visibility | Share of AI answers where new patients now start |
| Care Gaps & VBC | Quality bonus capture and closed HEDIS measures |
| Enterprise Intelligence | One defensible growth number per location for the board |
What operators say
Reviewed by the people who sign the contract.
“We replaced four vendors in a quarter. The first month the AI front desk booked 380 appointments we would have lost to voicemail.”
“The board finally sees one number per location. Cost per acquired patient dropped 29% while volume grew — that is the whole thesis.”
“No-shows were our silent leak. Recall automation paid for the entire platform in under 60 days.”
Platform FAQs
The questions CEOs, COOs and operating partners ask before they consolidate vendors.
What does the PatientBound platform include?
＋
One AI-first growth OS covering new patient acquisition, AI front desk booking, recall and no-show recovery, reputation and reviews, listings, AI search visibility (SEO, AEO and GEO), messaging, surveys, competitor intelligence and value-based care support — all on one data layer with one contract.
How is this different from Birdeye or a point solution?
＋
Birdeye-class tools are built for any local business and focus on reputation and messaging. PatientBound is built only for funded, multi-location US medical practices, is AI-first rather than AI-bolted-on, and covers the full journey from first search to closed care gap, with an accountable growth pod behind the software.
Can we start with one module?
＋
Yes. Most groups start with Reviews AI, Search AI or the AI front desk, then switch on additional modules as they add locations. Everything shares the same data, brand voice and reporting.
Which EHR and practice management systems does the platform connect to?
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Epic, athenahealth, eClinicalWorks, NextGen, Greenway, Modernizing Medicine, Cerner, Tebra/Kareo, DrChrono, Dentrix and Open Dental, plus REST API and SFTP paths for anything else in the portfolio.
How do you report to a CEO, COO and board?
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Rollups by location, provider, region and platform company, with new patients, booked appointments, no-show rate, cost per acquired patient and care-gap closure in one export.
How long is implementation?
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Under 30 days for most multi-location groups, including PMS/EHR integration, listings cleanup, brand voice setup and staff training.
Is it HIPAA compliant?
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Yes — BAA-backed, least-privilege access per location, human-in-the-loop approvals for anything clinical, and full audit history.
Replace 7 vendors with one AI-first platform.
See how PatientBound consolidates reputation, access, recall, VBC ops and growth into a single system.